Shipping policy

Wiggly Shipping Policy

Order Processing Time

  • All orders are carefully packed and dispatched within 1 to 2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a shipping confirmation email with a tracking link as soon as your cozy package leaves our warehouse.

Shipping Rates & Delivery Times

  • United States & Canada: We offer completely FREE standard shipping to all US and Canadian customers. Delivery typically takes 9 to 14 business days.

  • International (Rest of World): We ship worldwide! IDelivery typically takes 12 to 18 business days depending on the destination country.

Order Tracking

  • Once your order ships, your tracking number will be sent to the email provided at checkout.

  • Please allow 24 to 48 hours for the tracking information to update in the carrier's system.

Lost, Stolen, or Damaged Packages

  • We want your Wiggly experience to be perfectly stress-free. If your order arrives damaged, please contact us within 7 days with a photo, and we will ship a free replacement immediately.

  • If your tracking indicates the package was lost in transit, we take full responsibility and will reship your order at no extra cost.

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Need Help?

  • If you have any questions about your delivery, our team is always here to help. Reach out to us at support@wigglystore.com and we will respond within 24 hours.